RETURNS & EXCHANGES
Returns & Exchanges
Don't worry — we have a straightforward return process to ensure that your online shopping experience is pleasant, even when you are not fully satisfied. That is why we stand behind our products with a 30-day satisfaction money back guarantee.
How to get started
You can return your item for an EXCHANGE OR REFUND within 30 days from the purchase date for all orders placed. The items must be returned in original condition, unworn and in original undamaged packaging with any accessories (including item boxes and merchandise) that came with it.
• Click here and complete our online Return Form to initiate your return. (Opens in a new window)
• We will reach out to you within 24 hours with a prepaid DHL or USPS return label.
• Drop off the package at your nearest authorized DHL or USPS drop-off location
• As soon as we receive the package, the refund will be issued, and if you requested an exchange, we would reach out to you to plan for the exchange.
Fees that apply
• Returns within the domestic USA are subject to a $9 re-stocking fee.
• International returns are subject to a $30 re-stocking fee.
• The first exchange within the domestic USA is FREE. The second time around is subject to a $30 exchange fee.
• International exchanges are subject to a $30 re-stocking fee.
Some Country Limitations
Due to unique international circumstances, we are unfortunately not able to offer free return service for exchange or refund if you live in one of the following countries:
• Czech Republic
• Saudi Arabia
Contact us if you live in one of these countries and wish to Return or Exchange.