CUSTOMER SERVICE

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24-MONTHS WARRANTY

We proudly wear our jewelry, and we work hard to create a high quality of handmade jewelry and personal service for our customers. That is why we offer 24-Months Warranty on all items purchased online or in a store.

To use the warranty, you must present a receipt of purchase.

The warranty covers repairs of the following:

• Damaged lock or closure
• Broken cord, elastic or string
• Cracked beads (gemstones)

Kindly note that the warranty does not include the following:

• Discoloration of metal and beads
• Issues with plating due to use
• Wear and tear of leather

Please don’t send us your item without talking to us first, as there could be issues such as international customs fees that you might not be aware of. We want this process to be as good as possible.

Reach out to us via email, and we will guide you through the process together and answer any questions you might have.